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Return Policy

If you are not happy. We are not happy.

We have a 30 day satisfaction guarantee! If your product is damaged on delivery, please report the damage in writing via email at kimberly@miximals.com or via snail mail at MIXIMALS & Co., 100 Garfield Street, Watertown, MA 02472. Then return the product and its original packaging to receive a full refund, exchange, or site credit.

If you are returning a product for reasons not pertaining to the condition of the product on delivery then write a brief note explaining the reason (for example: my pug was jealous of the “Smug Pug” print and so rather then deal with constant howling I have to return my print…) and return the product in its original packaging to MIXIMALS & Co., 100 Garfield Street, Watertown, MA 02472 via a trackable delivery service.

Refunds are issued within 2 business days of receipt via a credit to the card of original purchase. Shipping and handling is non refundable. If you received this product as a gift (nice friends!!) you may return it in its original packaging to MIXIMALS & Co., 100 Garfield Street, Watertown, MA 02472 for a site credit which will be issued via gift certificate to the gift recipient within 5 business days of receipt.

Please note that custom orders and clearance items are final sales.

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